- Perform troubleshooting of optical devices such as Ciena 6500 and Infinera GX40 at Huts, Points of Presence (PoPs), and Data Centers.
- Manage dark fiber maintenance and respond to queries from the OSP team.
- Handle daily troubleshooting tasks involving multiple vendors for both software and hardware issues.
- Support incident management for optical devices, including hardware failures, power outages, and major fiber events.
- Coordinate with smart hands support and optical equipment manufacturers for issue resolution and service restoration.
- Work with ISPs and vendors to address network-related issues, including RMA processing and fiber repairs.
- Conduct and analyze OTDR testing results to troubleshoot fiber optic issues.
- Monitor long-haul and metro optical networks and resolve faults promptly.
- Collaborate and escalate cases with internal teams to restore services quickly and minimize downtime.
- Document operational procedures, improve workflows, and contribute to the creation of monitors, alerts, dashboards, and key metrics.
- Manage RMA processes with vendors and ensure proper documentation.
- Work closely with regional and international teams in optical and network operations. Weekend support may occasionally be required.
Requirements:
- Bachelor's Degree (B.S/B.A) with 2 to 5 years of related experience or an equivalent combination of education and experience.
- Ability to build strong working relationships both internally and externally.
- Solid understanding of fiber optic technologies, including cable types, connectors, optics, and optical transport technologies.
- Strong communication skills to liaise effectively with service providers, colocation facilities, and ISPs globally.
- Hands-on knowledge of ROADM systems, coherent transponders, and long-haul optical network operations.
- Familiarity with Layer 0/Layer 1 traffic protection and restoration methods, including their advantages and disadvantages.
- Proficient in operating DWDM devices, understanding their components, and using CLI commands.
- Experienced in dark fiber testing and light level measurements.
- Good knowledge of networking protocols and general network operations.
Only shortlisted candidates will be notified
EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285
Ng Chin Shen I Reg. No: R25127347
Email CV to : [Confidential Information]
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application
