Heads the Ops Risk function for TD Ops. Review SOPs, identify risk areas and conduct gap analysis with new/change in regulations or company policies. Ensure relevancy of existing controls and implement new ones where necessary. Improve documentation and proper archiving for easy retrieval.
Lead and coordinate audit engagement across all sections in department, assess audit findings and handle audit questions.
Ideate and lead change initiatives to mitigate risk and ensure compliance with regulatory and industry standards.
Assess and handle regulatory and compliance enquiries. Acts as a key liaison between senior leadership, business units.
Responsible for validating and submitting monthly attestation to BUs which department provides services to. Perform annual attestation review and declaration for department.
Setup, maintain risk and control register for the Department. Ensure and support the department to complete controls review in timely manner.
Handles Third Party Management, this includes onboarding of new vendors and performance management.
Work closely with Legal on contractual matters and issues that require legal assistance.
In charge of Business Continuity Management for the department. This includes BCP documentation, call tree exercise, disaster recovery etc.
Support Head of Department in driving and delivering change management activities/projects. Support business case preparation, data analysis for business decisions and change justifications.
Influence decision making processes by providing risk insights and recommendations.
Lead change management process including stakeholders engagement and communication
Coordinate/Conduct briefings/workshops for process owners to familiarize with new processes. Includes drafting, updating and oversight on SOP updates and controls setup/review with new changes.
Prepare communications on change to both internal and external stakeholders.
Increase risk awareness of the department. Conduct discussions and learnings from risk incident lessons.
Requirements:
Bachelor's degree
Minimum 6-8 years of relevant working experience in financial institutions, Audit, Knowledge of Risk and Compliance function in insurance is preferred.
Strong knowledge of risk management frameworks, regulatory requirements and operational control mechanism.
Proficient in Excel, VBA, Outlook Macro, Power BI an advantage
Strong problem-solving skills with the ability to identify issues and propose effective solutions.
Proficient communications skills to effectively collaborate with the team and stakeholders.
