Company Overview

Farmio is a B2B food supply chain platform providing reliable sourcing, warehousing, and last-mile distribution to food businesses across Singapore. We manage high-velocity food SKUs across a hybrid model combining physical operations with technology-enabled supply chain optimisation. We are in a growth phase - which means the person in this role will have real impact, real ownership, and real problems to solve.

Position Overview

The Operations Manager owns end-to-end operational execution across three core functions: procurement & ordering, warehouse & inventory management, and logistics & last-mile delivery.

You will lead three function-level teams, providing the direction, accountability, and problem-solving layer that keeps daily operations running - and systematically improving. This is not a desk role. You are expected to diagnose problems at the ground level, implement fixes, and build processes that prevent recurrence.

The right person for this role is a sharp, hands-on operator who leads by example, thinks ahead, and takes full ownership when things go wrong - then makes sure they don't go wrong again.

What You'll Own

1. Customer Experience Through Operational Excellence

• Systematically reduce customer complaints driven by operational failures - wrong orders, late deliveries, quality issues.

• Diagnose root causes of recurring issues across procurement, warehouse, and logistics implement structural fixes, not just one-off patches.

• Build and maintain SOPs that create consistency and reduce dependency on individual heroics.

2. Procurement & Ordering

• Oversee the procurement function, ensuring stock is ordered accurately, on time, and in the right quantities.

• Improve existing demand forecasting processes - work closely with the sales team to anticipate large or sudden orders before they create warehouse or logistics bottlenecks.

• Think ahead: if a bulk order is incoming, know whether the warehouse can absorb it, and if not, proactively source solutions - third-party chilled storage, overflow space, adjusted delivery scheduling.

• Monitor supplier lead times and ensure supply continuity escalate and resolve disruptions quickly.

3. Warehouse & Inventory Management

• Oversee daily warehouse operations including inbound receiving, storage, cycle counts, and quality control.

• Maintain inventory accuracy investigate and resolve discrepancies promptly.

• Monitor ageing, expiry, shrinkage, and write-offs implement corrective actions that stick.

• Ensure compliance with food safety, hygiene, and Singapore regulatory requirements.

4. Logistics & Last-Mile Delivery

• Oversee daily outbound logistics, ensuring all customer deliveries are fulfilled on time and in full.

• Manage third-party drivers and logistics providers to clear service level standards.

• Drive continuous improvement in OTIF performance resolve fulfilment failures at the root, not just the symptom.

• Continuously evaluate logistics providers for cost and reliability.

5. Cost Efficiency

• Own the operational cost line - warehouse, logistics, and procurement efficiency are your responsibility.

• Identify and implement initiatives that reduce cost per order without compromising service quality.

• Track and report on key cost and productivity metrics bring data-backed recommendations to leadership.

6. Team Leadership

• Provide clear daily direction to the three function PICs across procurement, warehouse, and logistics.

• Set performance expectations, escalation protocols, and accountability standards across the ops team.

• Be the first point of escalation when issues arise - own the resolution, not just the handoff.

• Lead from the front: you are not above getting onto the warehouse floor or riding along on a delivery run to understand what's actually happening.

7. Reporting & Cross-Functional Coordination

• Produce regular operational reports on OTIF, inventory accuracy, procurement status, and cost metrics.

• Work closely with sales, finance, and customer service to ensure ops execution supports commercial commitments.

• Surface risks to the Country Manager proactively - with proposed solutions, not just problems.

Key Performance Indicators

• Customer complaint rate and resolution quality

• On-time and in-full (OTIF) delivery performance

• Inventory accuracy and discrepancy rates

• Inventory ageing, shrinkage, and write-off levels

• Procurement order accuracy and supplier lead time adherence

• Warehouse and logistics cost per order

• Speed and quality of operational issue resolution

What We're Looking For

• Minimum 6 years in operations, supply chain, logistics, or a related field - with at least 2 years managing cross-functional teams

• Proven track record of diagnosing operational problems and implementing systematic, lasting fixes

• Strong forecasting and planning instincts - able to connect upstream signals (sales pipeline, supplier lead times) to downstream operational readiness

• Experience managing third-party logistics or service providers

• Analytical and data-literate - comfortable reading operational reports and making decisions from them

• Industry background is open - we care about how you think and what you've built, not which sector you came from

• Results and track record matter more than formal qualifications

You'll thrive here if you:

• Take ownership instinctively - when something breaks, your first instinct is to fix it, not escalate it

• Are comfortable leading from the ground up - you don't manage from a distance

• Can hold a team accountable without micromanaging

• Think two steps ahead - you see the bottleneck before it happens

• Are energised by a fast-moving environment where no two days are the same

Working Conditions

• Hybrid presence across warehouse and office environments

• Flexibility in working hours required to support operational and delivery needs

• Competitive salary commensurate with experience open to discussing scope for stronger candidates