Operations & Systems Manager (F&B)

Role Overview

This role is designed for individuals who want to build and run a business, not just hold a job.

You will work directly with/or on behalf of the founder across all aspects of the business-from operations and systems to on-the-ground execution across multiple outlets and business lines/division of the founder. The environment is fast-paced, demanding, and requires a high level of ownership.

This is not a typical corporate role. Candidates should expect a steep learning curve, high accountability, and exposure to real business challenges on a daily basis.

Key Responsibilities

1. Operations Leadership & Execution

• Take full ownership of daily outlet operations, including sales performance, cost control, and execution standards

• Ensure smooth day-to-day running of the outlet across all functions

• Step in operationally when required (from cashiering, waitering, cooking to washing of dishes), including during peak periods, manpower shortages, or operational issues

• Maintain high standards of cleanliness, food safety, and customer experience

2. Systems & Process Optimisation

• Develop and improve systems for inventory management, reporting, and cost tracking

• Identify inefficiencies and implement practical, scalable solutions

• Drive automation and productivity improvements using tools such as robotic solutions, AI or other relevant technologies

• Work with external vendors on POS, IT systems, renovations, equipment purchase and integrations

3. Financial & Performance Management

• Monitor and manage outlet-level P&L performance

• Track key metrics including revenue, food cost, labour efficiency, and wastage

• Implement cost control measures and improve operational margins

• Support budgeting, forecasting, and performance reporting

4. Business Execution & Growth

• Work directly with the founder on business initiatives, expansion plans, and operational improvements

• Support new outlet setup, process standardisation, and scaling efforts

• Execute tasks end-to-end, from planning through to on-the-ground implementation

• Handle ambiguity and make decisions in real time

Work Environment & Expectations (Please Read Carefully)

• This is a high-commitment role, not a fixed-hours job

• Work hours will vary based on operational needs and may regularly extend beyond standard office hours

• Weekends and public holidays are part of the operating cycle

• The role requires both strategic thinking and hands-on involvement, including stepping into operational duties when needed

• Candidates should be comfortable operating in a fast-paced, high-pressure environment

This role is closer to running the business alongside the founder than a traditional employee position.

Performance & Accountability

• This is a performance-driven role, with evaluation tied directly to outlet results

• Clear KPIs will be set across sales, cost control, and operational efficiency

• Performance will be reviewed regularly, with progression and continued fit in the role dependent on delivery of results

• A performance-based incentive structure will reward strong contributions to outlet profitability and growth

Requirements

• Degree in IT, Business, or a related field

• Strong analytical thinking and problem-solving ability

• Comfortable working in a hands-on F&B environment when required

• High level of ownership, resilience, and adaptability

• Ability to work independently and execute with minimal supervision

• Willingness to commit to the demands of a growing business

Who This Role Is For

• Individuals who want to learn how to build and operate a business from the ground up

• Those who are comfortable with pressure, accountability, and long hours

• Candidates who take initiative and focus on outcomes rather than job scope

Who This Role Is Not For

• Those seeking a structured 9-5 role with fixed responsibilities

• Individuals who prioritise strict work-life balance

• Candidates uncomfortable with operational or on-the-ground involvement

• Those who prefer narrowly defined roles without performance accountability

Growth & Opportunity

• Direct exposure to building and scaling an F&B business

• Fast-track progression to senior operations leadership roles

• Opportunity to take on increasing responsibility as the company expands

• Potential to grow into a key operator within the business