Operations Support Officer

Roles AND ACCOUNTABILITIES

1. Frontline Engagement & Service Support

. Proactively engage members of the public during operating hours to provide guidance on digital services and assist with general enquiries related to public/government services.

. Work collaboratively with client to manage service recovery situations, ensuring timely resolution of service issues and maintaining service standards.

2. Customer Feedback & Data Collection

. Administer and collect Customer Satisfaction ratings, visitor feedback, and relevant service data.

. Accurately input and manage all collected information in client Customer Relationship Management System.

. Ensure data integrity, completeness, and timely submission in accordance with client reporting requirements.

3. Administrative & Logistical Support

. Provide administrative assistance to support daily operations, including documentation, coordination, and basic reporting tasks.

. Assist in logistical preparation and execution of program such as workshops, training sessions, and official/delegate visits.

. Support the setup, arrangement, and teardown of event spaces, ensuring readiness of facilities and equipment.

4. Facilities Upkeep & Housekeeping

. Assist in maintaining the general cleanliness, organisation, and operational readiness of the Premises.

. Ensure that all equipment and facilities are in proper working condition and report any defects or maintenance issues promptly.

5. Safety, Security & Incident Support

. Remain vigilant in identifying suspicious persons, unattended items, or potential security threats within the Premises.

. Promptly report any security concerns or irregularities to client for immediate action.

. Support Client staff in managing on-site incidents, including minor injuries, theft cases, and visitor disputes, ensuring proper escalation and documentation.