We are looking for Operations Support Engineer experience in IT operations or Data centre operations with ICT project management. You will be responsible for Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations.
Job Responsibilities:
- Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
- Manage the CCS's appointed Agency Facilities Management contractors and EUCD contractors.
- Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
- Ensure compliance to Government's IM8 policies and CCS's ICT policies and Standard Operating Procedures (SOPs).
- Manage Infrastructure projects.
- Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations
- Manage the procurement and leasing of end-user computing requirements.
- Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users.
- Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award.
- Manage incidents and problems for system related issues.
- Ensure availability of ICT infrastructure systems and data centre facilities equipment.
- Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of CCS's ICT systems.
Basic Requirements:
- Experience in IT Operations or data centre operations.
- CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or
- Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.
- At least 3 years of experience in running IT infrastructure operations or data centre operations.
- ICT project management and people management skills
