Operations Support (Contract)

Shopee

Singapore

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Posted 4 hours ago
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Job Description

Job Description:

Handle Ocha POS installation for new customers from online channels and provide training on Ocha features based on the shop's operations
Support customers when they face POS-related issues and coordinate with internal teams for further support when needed
Assist customers with backup POS device requests and follow up on device returns
Handle webform leads and conduct reactivation calls to encourage churned users to resume the service
Train new sales team members on Ocha-related topics, including product overview, key features, installation process, common issues, and basic troubleshooting
Create and maintain online training materials, user guides, and tutorial videos to help customers better understand Ocha features

Requirements:

Bachelor's degree in any field is acceptable
Strong willingness to learn with a proactive mindset
Good communication skills, with the ability to clearly explain and support customers, along with strong problem-solving skills
Customer-oriented with a good service mindset
Basic technical knowledge of POS systems is preferred
Basic understanding of restaurant back-end operations is a plus
Previous experience in a related role is a plus

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 148856685

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