Operations Support Analyst

Responsibilities:

. Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.

. Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.

. Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Must have skills:

. Basic understanding of the Software Development Lifecycle (SDLC).

. General knowledge of 3-tier system architecture.

. Ability to quickly pick up functional knowledge.

. Strong communication skills with the ability to present and explain technical issues to external parties under guidance.

. A proactive attitude and willingness to work collaboratively across teams.