Job description:
Core Responsibilities:
- Supervise operations in assigned terminal during shift duty.
- Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
- Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
- Ensure intra-terminal and/or inter-terminal trolley transfers.
- Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
- Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
- Attend to customer complaints and escalation when required.
- Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.
Periodic Duties:
- Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
- Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
- Conduct scheduled coaching session with direct reports
- Covering TMC duties as and when assigned.
- Job Specifications (Qualifications/Experiences):
Job Requirments
- O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
- Minimum 2 years of supervisory experience in operations functions.
- Confident in dealing with staff across all ages.
Possess excellent interpersonal, communication and organizational skills.
Adaptable to change and a good team player.
Able to work on Shift Duty.
Able to obtain an Airport Pass (Airside)
Familiarity with Changi Airport terminal operations will be an added advantage
