Company Overview
Glow Food operates multiple vegan food concepts, focusing on delivering high-quality, hygienic, and efficient food service with excellent customer experience.
Job Summary
The Operations Supervisor oversees daily operations across all Glow Food vegan concepts, ensuring operational efficiency, food quality, hygiene compliance, and excellent customer experience.
Responsibilities
- Oversee daily operations across all vegan concepts to maintain smooth workflow and operational efficiency
- Ensure staff consistently follow SOPs, recipes, and vegan food handling standards to uphold quality and safety
- Conduct daily opening and closing inspections for cleanliness, stock levels, and equipment functionality
- Monitor kitchen hygiene, food safety compliance, and personal hygiene standards to meet regulatory requirements
- Manage proper food storage, labelling, temperature control, and FIFO stock rotation to maintain food quality
- Control inventory by ordering, receiving, stock monitoring, and implementing wastage reduction measures
- Train, coach, and develop staff to build multi-concept operational skills and improve team performance
- Address customer feedback and resolve operational issues promptly to enhance customer satisfaction
Required competencies and certifications
- WSQ Basic Food Hygiene Certificate
Preferred competencies and qualifications
- WSQ Food Safety Level 3 / Food Hygiene Officer Certification
- Supervisory experience in fast-casual or multi-concept F&B operations
- Ability to work shifts, weekends, and public holidays (44-hour work week)
Other Information
Benefits
- Career advancement opportunities
- Multi-concept operations training
- Health and dental benefits
- Staff meals provided
