Operations Supervisor (Night Shift)

Responsibilities

. Lead and supervise a team of Logistics Assistants and Team Leads in daily warehouse operations

. Drive the team to achieve operational targets and Key Performance Indicators (KPIs)

. Ensure compliance with workplace safety regulations and operational procedures

. Work closely with customers and internal stakeholders to ensure smooth and efficient operations

. Monitor team performance and support staff development through coaching, counselling, and performance reviews

. Train and onboard new Logistics Assistants on operational processes and procedures

. Support and manage ad-hoc logistics projects when required

. Ensure adherence to the Company's Code of Conduct, policies, and regulations

. Promote and reinforce the Company's values in daily work practices

. Plan, monitor, and guide team performance to achieve operational objectives

. Drive continuous improvement initiatives, including 5S, Kaizen, and LEAN programs to enhance operational excellence

. Manage inventory using Warehouse Management Systems (WMS) and customers SAP systems

. Follow established Standard Operating Procedures (SOPs) and Work Instructions (WIs)

. Ensure proper maintenance, traceability, and safekeeping of customer documents and records

. Track, update, and report KPIs, order management metrics, and turnaround time performance

Requirements

. Diploma qualification with 2-3 years of relevant experience preferred

. Experience using Warehouse Management Systems (WMS) and/or SAP is advantageous

. Strong customer service skills with experience interacting with stakeholders at all levels

. Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Visio

. Detail-oriented, organized, and able to manage multiple tasks effectively

. Able to perform well under pressure in a fast-paced and dynamic environment