Assists the Outlet Manager/Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard
Oversees the smooth operation of 1 outlet in the absence of Outlet Manager
Plan and maintain a safe level of outlet inventory for the outlet operation. Ensure strict receiving, checking and storage procedures of products
Be proficient of all the responsibilities of the Service Staff and the various work stations
Manage opening and closing shift and ensure an efficient work stations exists
Good working knowledge of opening and closing procedures
Perform food quality and customer service checks
Supervise and manage staff while on duty. Prioritize and assigning work to the staff
Be knowledgeable in MOM regulations and laws
Plan staff schedule to maximize manpower resource and productivity in the absence of Outlet Manager
Maintain critical standards for product quality, service speed and training, cleanliness and sanitation
Manage the development and training of service staff Assist in coaching and counselling problems with service staff
Ensure proper grooming and appearance of service staff
Assist Outlet Manager in enforcing discipline and proper conduct of all staff
Good understanding of the POS system
Assist the Outlet Manager/area Manager in outlet administrative duties and petty cash claims and reconciliations and the timely submission of all documents and paperwork to Corporate office
Ensure all cash takings are promptly deposited in the absence of Outlet Manager
Assist in conducting monthly stock checks and take of all inventories
Assist Outlet Manager in ensuring proper coordination and execution of promotions and marketing activities implemented by Marketing Department
