Operations Specialist

Confidentiality: Vocalbeats.AI uses applicants data solely for recruitment purposes.

Vocalbeats.AI is a global technology company dedicated to AI innovation and audio experience. Introduced in 2022, the Vocalbeats brand was born from a bold mission: building the world's largest audio platform to better connect and communicate. Headquartered in Singapore, we are committed to delivering high-quality mobile applications, with a strong focus on AI-driven solutions and audio-based experiences. Recognizing strong global demand, we have rapidly expanded from Singapore to international markets, offering products that resonate with millions worldwide.

About the Role

We are seeking a proactive and highly effective Operations Specialist to join our dynamic team. This role is crucial for bridging the gap between the company and our users. You will manage daily customer contact, resolve user issues, and leverage user feedback to drive operational activities and identify potential user needs. The successful candidate will directly contribute to boosting user engagement and scaling our revenue growth. We welcome applications from both experienced professionals and motivated new graduates!

Key Responsibilities

As an Operations Specialist, your core responsibilities will include:

• Customer Liaison and Support:
• Serve as the primary point of contact for users, providing professional and timely communication and support via multiple channels (e.g., phone, email, chat).
• Efficiently resolve various user issues and complaints, ensuring high levels of user satisfaction and a positive brand experience.
• User Insight Mining and Analysis:
• Systematically collect, organise, and analyse user feedback, behavioural data, and market trends to uncover potential user needs and business growth opportunities.
• Produce regular user insights reports to inform product optimisation and operational strategies.
• Operational Activity Design and Execution:
• Plan, design, and execute diverse operational campaigns (e.g., user incentivisation, community activities, promotional events) based on business goals and user requirements.
• Monitor campaign performance, conduct data reviews, and optimise activities to enhance user engagement and retention rates.
• Revenue Growth Contribution:
• Actively participate in revenue-focused operational tasks, exploring and implementing effective strategies to expand the revenue scale and achieve business targets.

Requirements:

• Education: Bachelor's degree or higher (Marketing, Management, Statistics, Computer Science, or related fields preferred).

For New Graduates: Excellent track record in student organisations or relevant internship experience is highly valued.

For Experienced Candidates: 1-3 years of proven experience in operations, customer service, or a related field is a plus.

• Bilingual Communication:

Fluency in both English and Mandarin (spoken and written) is required to effectively communicate with our users and cross-functional teams.

• Communication & Presentation: Possess exceptional written and verbal communication skills, capable of conveying information clearly and professionally to different audiences.
• User-Centric Mindset: Exhibit a strong service orientation and empathy, with the ability to genuinely solve problems from the user's perspective.
• Analytical Skills: Possess basic data analysis and logical thinking skills to identify issues and opportunities from data.
• Adaptability: Ability to thrive in a fast-paced, high-pressure environment, remaining proactive and effectively managing multiple tasks simultaneously.