Role Overview
We're looking for an Operations & Quality Executive to ensure every task completed in-store meets our standards - and to actively coach our Shelfies to improve over time.
This role sits at the core of our operations:
You are the link between field execution (Shelfies) and client expectations (quality).
Key Responsibilities
1. Task Quality Review
- Review completed merchandising tasks (photos, inputs, reports)
- Score and validate tasks based on internal SOPs
- Flag errors, inconsistencies, or missing data
- Ensure high standards across:Shelf placementStock availabilityPromotional executionData accuracy
2. Shelfie Communication & Coaching
- Communicate directly with Shelfies via WhatsApp/app
- Provide clear, actionable feedback on rejected or low-quality tasks
- Guide new Shelfies through their first visits
- Reinforce best practices and SOP adherence
3. Issue Resolution
- Troubleshoot problems in real time (e.g. store access, missing products)
- Handle edge cases and exceptions efficiently
- Escalate critical issues when needed
4. Continuous Improvement
- Identify recurring mistakes and suggest improvements to training/SOPs
- Support onboarding and training of new Shelfies
- Help refine QA processes alongside product and ops teams
What We're Looking For
- Strong attention to detail - you notice what others miss
- Clear communicator - concise, direct, and structured
- Comfortable managing many conversations simultaneously
- Fast decision-maker with good judgment
- High ownership mindset - you take responsibility for outcomes
Bonus:
- Experience in merchandising, retail, or FMCG
- Experience in operations, QA, or customer support
- Familiarity with WhatsApp Business, Google Sheets, or similar tools
Why Join Us
- Be part of a fast-scaling startup redefining retail execution
- Direct impact on product quality and customer satisfaction
- Work closely with founders and core team
- High ownership and rapid learning environment
Success in This Role Looks Like
- 95% task quality maintained across the platform
- Shelfies improve quickly after feedback
- Faster turnaround time on task reviews
- Fewer repeated errors across the network
