operations manager

Responsibilities:
Responsible for leading and optimizing all outbound and inbound shipping activities to ensure on-time, cost-effective, and compliant delivery of products. This role oversees daily shipping workflows, manages carrier and vendor relationships, maintains regulatory compliance, drives continuous process improvements, and ensures a high level of customer satisfaction. The manager supervises shipping personnel and collaborates closely with warehouse, inventory, procurement, and customer service teams.
1. Shipping & Operations Management
Oversee day-to-day shipping operations, including order fulfillment, dispatching, routing, and scheduling.
Ensure timely and accurate shipments in line with customer requirements and service level agreements.
Monitor workload distribution and adjust staffing, equipment, and priorities as needed.
2. Carrier & Vendor Management
Select, negotiate, and manage relationships with carriers, freight forwarders, and third-party logistics providers.
Review freight rates, contracts, and service performance to ensure competitive and reliable transportation.
Resolve escalations, service failures, and carrier disputes.
3.Leadership & Team Development
Supervise, train, and develop shipping staff, including coordinators, clerks, and warehouse employees.
Conduct performance reviews, set goals, and provide coaching for ongoing improvement.
Promote a safe, productive, and team-oriented work environment.
4. Warehouse Coordination & Inventory Alignment
Coordinate with warehouse and production teams to ensure timely product availability and efficient picking/packing.
Oversee staging, loading, and quality checks to minimize errors and freight damage.
Manage inventory levels of shipping materials and packaging supplies.

Skills & Competencies

• Strong knowledge of domestic and international shipping regulations.

• Excellent leadership, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Data-driven mindset with strong analytical skills.

  Education & Experience

  • Related field preferred knowledge and experience and Singapore or local skill certificate.

  • 7-10 years of experience in shipping, logistics, or warehouse operations supervisory experience required.

  • Experience with transportation management systems (TMS) and warehouse management systems (WMS).