Operations Manager
We are looking for an experienced Operations Manager to lead day-to-day IT operations, incident management, and problem management in a complex enterprise environment. The role will work closely with customers, internal teams, support engineers, subcontractors, and third-party maintainers to ensure operational stability, timely incident resolution, and continuous service improvement.
The ideal candidate is a strong communicator with solid technical understanding, excellent stakeholder-management skills, and proven experience managing critical IT operations.
Responsibilities:
- Manage IT operations and support engineers across internal, subcontractor, and third-party teams.
- Coordinate customer communication, operational meetings, and weekly/service reporting.
- Lead major incidents and crisis situations through to timely resolution.
- Ensure incidents meet agreed SLA requirements and escalate potential breaches.
- Coordinate multiple support teams to drive timely incident resolution.
- Conduct incident reviews, trend analysis, and continuous service improvement.
- Lead Root Cause Analysis (RCA) and drive corrective/preventive actions.
- Manage problem tickets, known errors, and Problem Management KPIs.
- Work closely with customers and technical teams on operational and maintenance activities.
- Work 12-hour onsite shifts based on roster.
Requirements
- Bachelor's degree in Business, Computer Science, IT, or related field.
- 5-7 years of IT operations/management experience, preferably in a matrix environment.
- Experience in Java application support and infrastructure technologies including Network, Storage, Windows, Linux, Web/Application, and Middleware.
- Strong understanding of Incident and Problem Management.
- Excellent communication, customer management, analytical,and problem-solving skills.
- Self-motivated and able to work independently underpressure.
- ITIL certification is mandatory.
- Singapore Citizen with eligibility for G50 clearance.
- Willing to work 12-hour onsite shifts according to roster.
If you are interested in this position, please click Apply Now and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
Morgan Mckinley Pte Ltd
Name: Kanya Kothandaraman
EA Licence No: 11C5502
EAP Registration No: R1331365
