Operations Manager

Job Purpose:

Responsible for the operations of the brand, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.

Key Responsibilities:

1. Business

- Ensure execution of operating standards that optimize returns on assets and increase sales and improve profits.

- Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.

- Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.

- Ensure crisis management system is followed as required to maintain efficient operations.

- Ensure good public relations efforts as requires enhancing and preserving a good company image.

2. Sales

- Set sales target of the responsible areas and drive sales to ensure achieve target.

- Evaluate sales trends and take appropriate action plan to close the sales gaps.

- Provide input to Area Coach and Restaurant Manager on local programs to maximize the impact of Local Store Marketing.

3. People

- With the agreement of the appropriate Human Resources Director and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.

- Lead the team to create, develop and update any related procedures/ systems and operational manual.

- Coach, counsel and develop Area Coach and Restaurant Manager in the achievement of company standards and their personal development plans.

- Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.

- Utilize a communication process to ensure all staff is aware of expectations and performance standards.

- Ensure that any government regulations are upheld by all management staff.

4. Customer

- Ensure 100% customer satisfaction at all time

- Ensure all restaurants operate at a high-quality standard of Q.S.C. with emphasis on customer service while adhering to all health and safety company standards and procedures.

- Ensure Area Coach and Restaurant Manager resolve customer complaints in a proper and swift manner.

- Ensure all restaurants achieve targeted KPI

5. Perform other duties as assigned by General Manager.

Job Specifications:

Skills:

. Good in English communication

. Good in computer literate in Word, Excel, PowerPoint

Education:

. At least Diploma in Business Management or any related fields

Experience:

. At least 5-year experience in management of Food and Service Operations