Operations Manager

Key Responsibilities:

• Lead end-to-end centre operations to achieve operational KPIs, service excellence, and business targets
• Partner with internal stakeholders to align operational goals and drive centre performance
• Lead and manage multidisciplinary teams across clinical, nursing, and administrative functions, including manpower planning and scheduling
• Enhance patient experience across all touchpoints, including improving service delivery, reducing waiting time, and managing feedback and complaints
• Lead continuous improvement initiatives to optimize service quality, operational efficiency, and turnaround time
• Ensure compliance with healthcare regulations, SOPs, infection control, and quality assurance standards
• Oversee inventory management, procurement, equipment maintenance, and overall centre readiness
• Support audits, accreditation processes, and staff onboarding and development

Requirements:

• Diploma or Degree in Business, Healthcare Administration, or related discipline, with relevant or equivalent experience preferred
• Prior supervisory or managerial experience is preferred
• Strong leadership, communication, and stakeholder management skills, with the ability to drive operations and service excellence