OPERATIONS MANAGER ( KALLANG WAY)

RESPONSIBILITIES

• Lead and manage daily operations and service team.
• Plan and monitor day-to-day running of business to ensure smooth progress.
• Ensure high service standards and customer satisfaction.
• Maintain compliance with hygiene, safety and licensing regulations.
• Set and manage strategic goals and make decisions for operational activities.
• Constantly look for improvement opportunities and streamline the process.
• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels.
• Work closely with management to integrate strategic business continuity management into organization's operations to achieve business goals
• Oversee all staff related matters including such as training and performance management.
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses.

REQUIREMENTS

• Minimum diploma holder in any field.
• Strong people management skills and leadership qualities.
• Resourceful, good team player and able to multi-task.
• Good analytical, organizational and problem-solving skills.
• Excellent time management skills and the ability to organize his own team effectively and efficiently.
• Minimum 3 years of F&B managerial experience.

OTHER DETAILS

• Working location: Kallang way
• 6 days per week