Operations Manager

Company Overview / Employee Value Proposition

The John Chen Group of Companies (JCG) has had a long and established history, with a proven track record of over 67 years serving customers in Singapore and Malaysia, as well as in the South East Asia region. Started in 1958 as a sole proprietorship trading under the style of John Chen Engineering Service Company, its business during the early years of its existence was that of a consultant and contractor in mechanical and electrical engineering projects.

John Chen (Pte) Ltd was formed in 1970 to take over the sole proprietorship as an on-going business concern. The Group evolved and diversified its business to include the marketing and servicing of material handling equipment & allied systems, retail & storage systems, as well as plastic totes & bins. Wholly-owned subsidiaries in Singapore and Malaysia were subsequently formed to facilitate better market coverage and to provide an added service to the customers in the related fields.

Over the years, the Group has been awarded exclusive distributorships and agencies for many worldrenowned brands and suppliers. Our long-term relationships with its principals demonstrate the confidence that they have in the Group's ability to represent and distribute their products.

The John Chen Group is well-known in the market for our after-sales service to all our customers. With a team of engineers and technicians trained to the highest standards in Europe, JCG provides long-term and rapid support to its customers.

The latest business that the JCG has embarked on is in the distribution of equipment designed for the HORECA industry. With exclusive distributorships awarded by top hotel equipment and premium porcelain tableware manufacturers from Germany, we are ensuring that our well-known and highly regarded brand of service is also offered to the hotels and restaurants in the fields of our business activities.

Job Summary

Lead and manage a team of technicians to deliver project outcomes that meet client specifications and safety standards. Drive client-centric sales engagement and manage service contracts to ensure operational excellence and continuous improvement.

Responsibilities

• Lead and supervise a team of technicians to achieve project delivery objectives and maintain high performance standards
• Plan and allocate manpower and logistics resources effectively to meet project timelines and operational needs
• Enforce adherence to safety guidelines, standard operating procedures, and operational standards to ensure a safe work environment
• Oversee on-site project execution to ensure compliance with project specifications and client expectations
• Prioritize client needs by actively listening and engaging to identify specific challenges and deliver tailored solutions
• Build and maintain trust with clients through genuine interactions and consistent follow-up to enhance client satisfaction
• Anticipate client objections and prepare confident, solution-oriented responses to facilitate successful sales outcomes
• Manage, evaluate, and renew service and maintenance contracts to sustain long-term client relationships
• Collaborate with cross-functional teams to ensure seamless contract execution and enhance client satisfaction
• Partner with internal teams to identify and implement process improvements that increase operational efficiency
• Drive continuous enhancement of technical skills within the team to maintain high competency levels
• Monitor industry trends and competitor products to inform strategic decisions and maintain competitive advantage