Operations Manager

Key Operational Liaison and Control Functions

. Serve as a primary point of contact and intermediary with HOK/HBL branches for transactional and ad hoc operational matters.

. Resolve issues and manage communications between Trade Operations and the COE-Trade team to ensure seamless coordination.

. Oversee outsourcing activities, including vendor management, contract negotiations, performance monitoring, and risk mitigation.

. Review AML screening results on transactions conducted by Branch Operations team to ensure compliance.

Oversight of Policies and Procedures for Operational Teams

. Monitor policy and procedural review deadlines, sending timely reminders for updates.

. Timely Implement and review of policies and procedures and ensure compliance.

. Propose workflow improvements and procedural enhancements to the Country Operations Head.

. Develop, maintain and execute controls to ensure adherence to the established policies and procedures.

Support to Country Operations Head

. Act as a liaison with auditors, coordinating efforts with operational teams to address audit findings.

. Review audit findings, develop corrective action plans, and establish periodic controls to prevent issue recurrence.

. Identify and report adverse events or operational deficiencies to the Country Operations Head for prompt resolution.

. Serve as a backup for Country Operations Head during his absence, ensuring seamless operational continuity.

Other tasks

. Impart regular training to staff to improve their technical/professional skill/efficiency.

. Participate in IRCR activities and conduct independent control testing to assess the effectiveness of internal controls.

. Collaborate with Head Office on various operational projects, ensuring timely delivery and quality standards.

. Perform any other duties assigned by Country Operations Head

Minimum qualifications:

. Diploma/Degree

Minimum requirements:

. Minimum of 8 years of experience in trade finance or related operational fields.

. Demonstrated ability to adapt quickly to new environments and foster effective relationships.

. Strong communication and interpersonal skills, with an extensive network within Head Office and branches.

. Proven team management and proactive problem-solving skills.

. Excellent analytical skills, particularly in project management and process improvement.

. Ability to work under pressure and deliver results within tight deadlines.

. Fluency in spoken and written English.