Key Responsibilities
Operations (Primary Focus):
- Must be hands-on to oversee daily operations across multiple F&B outlets, ensuring high efficiency, service quality, and compliance with SOPs.
- Plan and manage effective staff rosters for multiple stalls, balancing manpower optimization and operational needs.
- Maintain team discipline, provide clear guidance, and uphold performance standards.
- Act as a firm yet fair leader who makes tough decisions when necessary and confidently says No when required to uphold company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.
- Work closely with HR, Marketing, Finance and other departments to ensure aligned operational goals.
- Monitor KPIs, conduct regular outlet audits and implement continuous improvement initiatives.
- Ensure adherence to all regulatory requirements including food safety, hygiene and manpower policies.
- Support hiring, training and development of frontline staff.
- Prepare and analyse operational reports using Excel and other MS Office tools.
- Champion the use of digital systems including POS and HRIS platforms (experience with Infotech is a plus).
- Willingness to work long hours, weekends and public holidays when business requires.
Requirements
- At least 5 years of relevant working experience as an Operations Manager in the F&B industry.
- A proven track record in managing multiple outlets and driving operational success.
- Demonstrated ability in staff roster management, ensuring optimal manpower allocation and cost control.
- Strong leadership, communication and decision-making skills.
- Firm yet approachable, able to enforce standards while maintaining a collaborative team environment.
- Proficient in Microsoft Excel, email and other MS Office applications IT-savvy and adaptable to new systems.
- Familiar with HRIS systems (Infotech experience is a plus).
- Bilingual in English and Chinese, to effectively communicate with Chinese-speaking employees.
- Willing to work long hours, weekends, and public holidays as required.
- Self-motivated and results-driven, able to work independently with minimal supervision.
- A team player with the ability to collaborate with various departments.
- Strong network for talent acquisition and capable of identifying and engaging potential tenants.
