Company Overview / Employee Value Proposition
Established in 1981, Giordano is one of the best known and established apparel retailers in the Asia Pacific region, employing over 8,000 friendly staff with over 2,700 shops operating in 40 territories worldwide.
Job Summary
We are looking for a results-driven Operations Manager to lead and optimise retail operations across our store fleet in Singapore. This role plays a key part in driving sales performance, operational excellence, and delivering an exceptional consumer experience.
Responsibilities
- Lead and inspire the retail operations team to achieve excellence and deliver outstanding consumer experiences across all stores
- Drive the achievement of net sales and profitability targets for the Singapore store fleet through strategic operational management
- Manage and optimise daily operational workflows to ensure efficiency and consistency across all retail locations
- Analyze operational data, performance metrics, and KPIs to identify trends, gaps, and opportunities for continuous improvement
- Prepare, review, and present detailed operational reports, budgets, forecasts, and cost analyses to support informed decision-making
- Monitor expenses, resource utilization, and staff productivity to implement effective cost control measures and enhance profitability
- Develop, implement, and refine operational processes, policies, and SOPs based on data-driven insights to improve store performance
- Coordinate with finance and other departments to align budgeting, reporting, and operational planning activities
- Track operational performance against targets and recommend corrective actions to address deviations promptly
- Plan sales strategies incorporating quantitative analysis and seasonal factors to maximise revenue opportunities
- Ensure strict compliance with company policies, financial controls, and regulatory requirements to maintain operational integrity
- Lead and manage a team of Area Managers to deliver consistent operational standards and support their professional growth
- Collaborate effectively with Merchandising, Visual Merchandising, and Marketing teams to enhance the consumer experience in stores
- Engage regularly with Landlords to explore and establish collaboration opportunities that benefit store operations and customer engagement
Required competencies and certifications
- Bachelor's degree in Engineering, Business Administration, Operations Management, Finance, or a related field
- Strong numerical aptitude demonstrated by the ability to interpret financial and operational data accurately
- Proven experience in budgeting, cost control, and performance analysis within a retail or operational context
- Proficiency in Microsoft Excel and reporting tools, including pivot tables, formulas, and data analysis techniques
- Detail-oriented with strong analytical and problem-solving skills, coupled with the ability to take initiative and drive improvements
