Operations Manager (F&B)

Responsible for driving and delivering sales revenue in line with the budget while managing costs create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice ensure and maintain brand standards ensure smooth activation of marketing campaigns and work with the Business Development team to establish brand concept and strategy.

Responsibilities:

Business Operations

. Work closely with management to integrate strategic business continuity management into organization's operations

. Responsible for the business performance, financial and budget planning of the business unit

. Analyze business performance to optimise sales and profitability

. Oversee cost controlling and purchasing activities

. Collaborate with cross functional departments to achieve business goals

. Work closely with Business Development department in terms of business expansion

. Work closely with Marketing department to ensure smooth activation of marketing campaign to achieve targeted outcomes

. Establish and maintain strategic business partner relationships (e.g. external vendors)

. Assist General Manager in setting up new restaurants, working with contractors and suppliers to ensure timely opening of restaurants

. Facilitate innovation process within the business unit

Customer Service

. Develop and implement service operations processes

. Drive service quality and customer satisfaction

. Drive customer loyalty for service excellence

People Management

. Responsible for staff training and development

. Develop managers and high-potential employees through organizational talent capability reviews

. Lead managers to develop organizational and governance strategies

. Facilitate innovation and lead managers to manage change

. Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

. Manage compliance with F&B hygiene policies and procedures

. Oversees restaurants standards and maintenance

Skills/Qualifications:

. At least 7 years of managerial experience in F&B

. At least 5 years experience in managing multiple outlets

. Minimum O level or Diploma in F&B service or equivalent

. Willing to be involved in hands on operations

. Excellent communication and interpersonal skills

. Able to lead and motivate to produce results

. Passionate about leading by example and strong leadership qualities

. Ability to work in a fast-paced environment