Operations Manager & Executive Assistant

We are looking for a highly reliable, proactive, and detail-oriented Operations Manager & Executive Assistant to lead day-to-day operations across our playgrounds, classes, and retail/store environments, while also providing executive support to the owners of club.

This is a hands-on leadership role for someone who thrives in fast-paced environments, takes ownership, and is passionate about delivering a joyful, seamless customer experience.

Operations Management

• Lead and oversee daily operational activities across all business areas, including playgrounds, classes, and store operations

• Ensure smooth execution of programmes, schedules, and customer flow

• Maintain the highest standards of safety, cleanliness, and facility maintenance across all locations

• Oversee staff scheduling, manpower planning, and resource allocation

• Monitor and enforce Standard Operating Procedures (SOPs) and service quality standards

• Conduct regular operational checks and follow up on gaps or issues promptly

• Coordinate with internal teams and external vendors (cleaning, maintenance, suppliers, contractors)

• Handle operational issues calmly and efficiently, ensuring minimal disruption to customers

Executive Assistant Support

• Provide direct support to the owners on planning, coordination, and execution of operational matters

• Assist with reporting, documentation, tracking, and follow-ups

• Support management in process improvements, system implementation, and continuous improvement initiatives

• Act as a trusted point of contact, handling sensitive matters with discretion and responsibility

Requirements

• 2-4 years of experience in operations management

• Experience in retail, F&B, hospitality, education, or customer-facing environments is a strong advantage

• Strong leadership, problem-solving, and organisational skills

• Highly trustworthy, responsible, and able to work independently

• Detail-oriented, proactive, and able to multi-task under pressure

• Excellent communication and coordination skills

• Passionate about creating a safe, joyful, and seamless customer experience

Why Join Us

• Work closely with founders/directors in a growing, purpose-driven organisation

• High level of ownership and impact

• Dynamic, people-focused environment

• Opportunity to grow into a senior leadership role