Job Description
Position: Supply Operations Manager
Experince: 8+ years
Work From Home Job
Salary up to 15k SGD
Role Overview
The Supply Operations Manager is responsible for owning and executing day-to-day supply-side operational processes that support business growth at scale. This role focuses on operational execution, issue identification, pattern analysis, and cross-functional coordination, ensuring that supply operations run smoothly across multiple markets.
The role acts as a key partner to acquisition and growth teams by removing operational complexity, identifying recurring issues, and driving resolutions through structured escalation and follow-through.
Key Responsibilities
Supply Operations & Execution
- Own end-to-end operational processes supporting supply acquisition and onboarding.
- Execute and maintain operational workflows to support independent hosts and partners.
- Ensure consistent execution of supply operations across multiple markets.
Issue Identification & Escalation
- Identify recurring operational, technical, policy, and process-related issues.
- Analyze patterns based on issue type, frequency, and business impact.
- Escalate issues to global and cross-functional stakeholders and track them through to resolution.
- Maintain clear documentation of issues, actions, and outcomes.
Process Optimization & Quality Improvement
- Review existing supply listings and operational outputs to identify optimization opportunities.
- Drive improvements in areas such as pricing alignment, content quality, and operational accuracy.
- Recommend and implement process improvements to reduce friction and improve efficiency at scale.
Cross-Functional Collaboration
- Work closely with acquisition, growth, product, and operations teams.
- Act as an operational point of contact between regional teams and global stakeholders.
- Support scaled communications and operational initiatives when required.
Reporting & Operational Insights
- Track operational metrics and performance indicators.
- Prepare structured reports, summaries, and insights for stakeholders and leadership.
- Use data and operational insights to inform decision-making and prioritization.
Required Qualifications
Experience
- 810+ years of experience in Operations, Business Operations, Supply Operations, or Program Operations roles.
- Proven experience as a senior individual contributor in operations-focused roles.
- Demonstrated ownership of end-to-end operational processes.
Skills & Tools
- Strong proficiency in Google Workspace, especially Google Sheets (pivot tables, analysis).
- Experience working with CRM or operational tools (e.g., Salesforce).
- Strong analytical skills with ability to identify patterns and root causes.
- Excellent documentation, reporting, and stakeholder communication skills.
Preferred Qualifications
- Experience in marketplace, platform, travel, hospitality, or tech-enabled businesses.
- Familiarity with workflow tools such as Airtable (nice to have).
- Experience working in remote and cross-cultural teams.
Soft Skills & Competencies
- Highly independent and self-driven with strong execution discipline.
- Comfortable working in fast-paced, ambiguous environments.
- Strong stakeholder management and follow-up skills.
- Detail-oriented with a continuous improvement mindset.
- Passion for travel, experiences, or marketplace ecosystems is a plus.
Work Setup
- Location flexible; remote-friendly role.
- No mandatory office attendance.
- Occasional travel may be required; never mandatory.
