Operations Manager

DUAL GLOBE PTE. LTD.

Early Applicant

Posted 26 days ago
Be among the first 10 applicants

5-8 Years

SGD 6,500 - 11,000 per month

Singapore, Admiralty / Kranji

Job Description

Receiving and processing purchase orders.
Issuing sales transaction invoices.
Verifying orders, including customers personal information and payment details.
Contacting customers by phone or email to answer queries and obtain missing information.
Maintaining and updating sales and customer records.
Compiling monthly sales reports.
Expediting orders through internal liaison.
Directing feedback from customers to relevant departments.
Identifying new products to add to those on offer.
Supporting the sales department with other administrative tasks, if requested.
Coordinating daily restaurant management operations
Delivering superior food and beverage service and maximizing customer satisfaction
Responding efficiently and accurately to restaurant customer complaint
Coordinate daily catering operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant's good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Able to support on weekends and Public holidays
Must have Class 3 driving license as well