Job Description
PSA International is a leading port group and trusted partner to cargo stakeholders. PSA actively collaborates with its customers and partners to deliver world-class port services and logistics alongside, develop innovative cargo solutions and co-create an Internet of Logistics.
PSA BDP focuses on supporting cargo owners to ensure their supply chain is resilient, agile, sustainable, and cost efficient. We operate a global network of digital and logistics solutions to remove complexity for our customers and create long-lasting relationships built on trust.
We are seeking a highly capable
Operations Manager to lead and manage day-to-day
Warehousing & Distribution operations for a key
Life Sciences & Healthcare customer in Singapore. This position is responsible for delivering operational performance and excellence ensuring compliance with industry regulations and delivering a consistently high level of customer satisfaction.
This role will work closely with the Site Manager to ensure all customer and operational requirements are effectively met.
Key Responsibilities
- Responsible for daily warehousing and distribution activities to ensure operational
productivity, KPIs and service levels are met or exceed.
- Lead a cross-functional team across warehouse operations, inventory control, transportation, quality and customs.
- Ensure compliance with GDP, GxP, ISO standards, and other Life Sciences & Healthcare regulations.
- Manage and optimize cold chain processes and infrastructure to meet product handling requirements.
Customer Relationship Management
- Act as the key operational contact for the customer, ensuring smooth communication, quick issue resolution, and alignment with business objectives.
- Lead customer operational performance reviews and business meetings to monitor satisfaction and identify improvement opportunities.
- Understand evolving customer needs and proactively offer value-added solutions.
Cost & Resource Management
- Drive operational productivity, continuous improvement efficiency and cost control initiatives.
- Lead resource planning and management
- Support business planning, forecasting, and budgeting processes.
Stakeholder & People Management
- Build strong relationships with internal stakeholders commercial, finance, IT, Quality, Customs, HR, and leadership.
- Manage staffing, training, and performance of operational teams.
- Foster a culture of accountability, safety, and delivering performance.
- Process review, Improvement & Compliance
- Lead continuous improvement projects to enhance productivity, service quality, and safety.
- Ensure documentation and SOPs are updated and aligned with audit requirements.
- Prepare for and support internal and external audits (quality, regulatory, and customer).
Job Requirements
Required Skills, Experience and Competencies:
Qualification & Experience
- Bachelor's degree in Logistics, Supply Chain Management, or related field.
- Minimum 5 years of relevant experience in Warehousing & Distributions operations,
- Prior experience in Life Sciences & Healthcare logistics is strongly preferred.
- Sound knowledge of warehouse automation, WMS, and cold chain logistics.
- Demonstrable understanding of performance management, P&L management and financial reporting.
- Proven leadership, problem-solving, and customer management skills.
- B usiness Competency
Key Competencies
- Team leadership and performance management
- Customer-centric mindset with a strong sense of ownership.
- Excellent communication and interpersonal skills.
- Strategic thinking with attention to operational details.
- Proactive, adaptable, and results oriented .
- Strong stakeholder management and conflict resolution abilities.
