Operations Manager (Car Sales)

Operations Manager (Car Sales)

BYD by 1826 . Full-Time . Singapore

About Us
BYD by 1826 is Singapore's leading automotive-lifestyle dealership, operating multiple EV showroom restaurants with rapid expansion across the island. We are seeking an Operations Manager to ensure smooth showroom and test-drive fleet operations while supporting a premium customer experience.

Role Overview
You will manage all operational functions supporting the car sales division - including showroom readiness, display vehicle management, test-drive fleet operations, logistics, SOP compliance, and event support.

Key Responsibilities

Showroom Operations
- Ensure daily showroom readiness (cleanliness, ambience, equipment, display cars). - Supervise car cleaners and test-drive valet drivers
- Support operational planning for new showroom openings.

Display & Test-Drive Vehicle Management
- Oversee grooming, maintenance, and presentation of all display and test-drive cars.
- Track mileage, condition, and readiness (battery SOC, cleanliness, tyre pressure).
- Manage servicing, repairs, and preventive maintenance.

Vehicle Refresh & Utilisation
- Maintain a regular refresh schedule for display/test-drive units.
- Track utilisation rates and adjust fleet allocation based on demand.
- Request replacement or additional units when required.

Vehicle Logistics
- Plan and track vehicle movements between showrooms, warehouse, workshop, and events.
- Manage internal drivers and external logistics vendors.
- Maintain accurate movement logs and optimise transport costs.

Events & Roadshows
- Prepare vehicles for events (charging, cleaning, logistics).
- Support safe setup and on-site event operations when needed.

SOP, Documentation & Compliance
- Ensure correct completion of test-drive agreements, indemnity forms, and licence checks.
- Enforce SOPs for handling, charging, and operational standards.
- Conduct periodic audits and implement corrective actions.
Reporting & Planning
- Produce weekly/monthly reports on fleet readiness, utilisation, downtime, and key operations metrics.
- Support planning for future showroom expansion and resource needs.

People & Vendor Management
- Lead test-drive valet drivers and car cleaners.
- Train staff on EV handling and operational SOPs.
- Manage vendor performance and relationships.

Requirements
- Experience in automotive operations, logistics, or retail showroom operations preferred.
- Strong organisational and analytical skills hands-on and proactive.
- Valid Class 3/3A licence required.
- Able to support weekend/PH events when necessary.
- Strong communication and stakeholder management skills.