Operations Manager

About Acestes

Acestes Pte Ltd is a 100% homegrown Singaporean enterprise established in 2014, licensed by the Police Regulatory Department (PRD). We specialize in comprehensive security and investigation services for diverse clientele including MCSTs, commercial buildings, and major events such as the Singapore Grand Prix Formula One Race.

As we enter a strategic growth phase, we are recruiting an Operations Manager who can balance rigorous security compliance with intelligent automation, ensuring our operational infrastructure scales efficiently without compromising our commitment to quality and integrity.

Position Overview

The Operations Manager directs the full spectrum of security operations while driving digital transformation and AI adoption. This role oversees the Command and Control Centre, manages complex multi-site deployments, and champions productivity-enhancing technologies to optimize limited SME resources during rapid expansion. The successful candidate will ensure Acestes maintains its PRD compliance, SSG-approved training standards,and reputation for operational excellence while transitioning toward investor-grade operational maturity.

Key Responsibilities

Strategic Operations & Digital Transformation

• Develop and oversee the company's digital roadmap aligned with the Security Industry Transformation Map (ITM), ensuring adoption of advanced security technologies (CCTV, access control, alarm systems, security information systems) to achieve superior client outcomes
• AI & Automation Leadership: Drive productivity improvements by identifying and implementing AI-powered solutions (predictive analytics for deployment planning, automated incident detection, intelligent resource scheduling, and administrative process automation) to optimize operational efficiency and reduce manual workload during scaling phases
• Champion continuous improvement by analyzing security trends, evaluating emerging technologies, and recommending enhancements to systems, processes, and policies that support multi-entity operational integration
• Manage the security budget and resource allocation effectively across expanding operational footprints, ensuring cost discipline while maintaining service quality

Command and Control Centre Management

• Manage the 24/7 Command and Control Centre (CCC), ensuring efficient operations, optimal oversight of agency-wide daily activities, and emergency response readiness
• Oversee the centralized IP camera network and AI-augmented surveillance systems, ensuring proper configuration for threat detection, emergency response activation, and resource deployment
• Ensure all operational records (incident reports, e-occurrence logs, deployment charts) are accurately captured, digitally maintained, and audit-ready for compliance and investor reporting
• Prepare and present regular management reports on KPIs, security metrics, productivity improvements, and strategic recommendations for operational enhancement

Operational & Deployment Excellence

• Oversee agency-wide deployment planning and coordination, ensuring compliance with company SOPs, PRD regulations, and client-specific requirements during high-volume periods (e.g., major events)
• Implement data-driven deployment optimization using historical patterns and predictive analytics to improve relief pool management and reduce manpower wastage
• Recruit, train, and manage a scalable pool of officers and staff, ensuring adequate coverage for all sites while controlling labor costs
• Conduct comprehensive security risk assessments for client sites and internal operations, developing mitigation plans that align with Acestes risk appetite and growth objectives

Personnel, Training & Compliance

• Conduct interviews and selection processes for security officers, ensuring candidates meet PRD licensing requirements and align with Acestes values of integrity and professionalism
• Develop and deliver security orientation and training programs leveraging Acestes status as an SSG-approved Approved Training Organization (ATO), with emphasis on technology adoption and AI-tool proficiency for ground staff
• Investigate security incidents and accidents, providing comprehensive digital reports to clients and management with root cause analysis and preventive recommendations
• Ensure strict compliance with PRD licensing, PSIA standards, OSHA requirements, and PWM (Progressive Wage Model) regulations across all operations
• Maintain rigorous documentation standards to support audit readiness

Stakeholder & Client Management

• Establish and maintain strategic relationships with law enforcement, emergency services, and industry peers to ensure effective collaboration during incidents or crises
• Ensure all client sites are adequately equipped and supported attend promptly to resource requests and operational issues
• Serve as escalation point for critical operational decisions, ensuring appropriate communication protocols with all stakeholders including subsidiary entities during integration periods

Qualifications

Required:

• Degree in Security Management, Criminal Justice, Information Technology, Security Studies, or related field
• Valid PRD Security Officer license with PWM Security Supervisor certification or higher
• Minimum 5 years of relevant experience in security management, preferably within a security agency, multinational environment, or high-growth SME undergoing operational scaling
• Proven experience managing a Command and Control Centre or Security Operations Centre (SOC)
• Demonstrable track record in technology adoption, digital transformation, or implementation of automated operational systems
• Strong working knowledge of PRD regulations, PSIA standards, OSHA requirements, and Singapore security industry codes of conduct

Preferred:

• Security Industry certifications (e.g., CPP, PSP, PCI) or IT-related credentials
• Experience with AI-powered security technologies (video analytics, predictive modeling, automated reporting systems)
• Background in managing operations during rapid headcount scaling
• Familiarity with government grants and support schemes related to security technology adoption (e.g., Productivity Solutions Grant, Enterprise Development Grant)
• Experience managing security operations for major events or multi-site commercial portfolios

Core Competencies

AI & Digital Fluency: Aptitude for identifying and implementing AI-powered solutions and automation tools to enhance productivity comfortable leading technology change management with operational teams and training staff on new digital systems.

Strategic Resource Optimization: Ability to balance operational demands with SME resource constraints, using data analytics and predictive tools to maximize efficiency across expanding operational footprints.

Regulatory & Compliance Rigor: Meticulous attention to PRD, PSIA, and PWM compliance standards maintains audit-ready documentation and processes suitable for investor-grade scrutiny.

Crisis Leadership & Decision Making: Calm under pressure with ability to make critical operational decisions rapidly effective incident command and stakeholder communication during emergencies.

Change Management: Experience guiding operational teams through technology transitions, process re-engineering, or organizational restructuring (including potential M&A integration).

Stakeholder Navigation: Strong interpersonal skills to manage relationships across diverse client portfolios, law enforcement agencies, and internal departments including potential subsidiary entities.

Analytical & Problem Solving: Data-informed approach to security risk assessment, deployment planning, and continuous improvement ability to translate security trends into actionable operational strategies.

People Leadership: Excellent coaching and supervisory skills to develop relief pool staff and ground officers, with emphasis on upskilling for technology-enabled security roles.

Why Join Acestes

Acestes is a dynamic, growing social enterprise committed to empowering local workers through stable employment and skills development. As we scale our operations and explore strategic expansion, this role offers:

• Strategic Impact: Direct influence on operational transformation and technology roadmap during a pivotal growth phase
• Technology Leadership: Opportunity to pioneer AI adoption in security operations within an SME environment
• Career Progression: Clear pathway to Head of Operations or regional operational leadership as the group expands
• Mission-Driven Work: Contribute to community safety while building a resilient, technology-enabled workforce
• Professional Development: Access to SSG-approved training, security industry certifications, and exposure to high-profile event security (Singapore Grand Prix)

Our Accolades:

• Top Achiever Award (2017)
• Bizsafe Star Award (2019)
• SkillsFuture Employer (Gold) Award (2023)
• Company of Good - 2 Hearts Recognition (2024)
• Approved Training Organization (ATO) accredited by SkillsFuture Singapore (SSG)

Our EVP: At Acestes, we seek people with Integrity, Dedication, Passion, Professionalism, and Courage. We improve livelihoods through sustainable employment and rising income as you adapt and grow through our training programmes and career progression.

To Apply

Interested candidates, please submit a resume and cover letter.

Internship Opportunity:

We welcome applications from exceptional individuals who demonstrate strong passion, analytical aptitude, and eagerness to adopt AI/technology in security operations, even without prior relevant experience. Such candidates may be considered for an internship or trainee pathway designed to develop into the Operations Manager role.

Acestes Pte Ltd is an equal opportunity employer committed to inclusive hiring practices and continuous innovation.