Role Overview
We are seeking a driven and detail-oriented Operations Management Trainee to support and strengthen our multi-outlet laundry operations across Singapore. This role provides hands-on exposure to outlet performance management, service excellence, procurement, and supply chain coordination. You will work closely with HQ and outlet leaders to ensure operational efficiency, service consistency, and continuous improvement across the business.
Key Responsibilities
Operational Support & Oversight
- Support the management of daily operations across multiple outlets
- Monitor operational performance and assist in implementing improvement initiatives
- Ensure compliance with company SOPs, quality standards, and operational guidelines
Cross-Functional Coordination
- Coordinate with Finance, HR, Marketing, and other departments to ensure smooth operations
- Act as liaison between HQ and outlet managers to align operational priorities
Service & Performance Excellence
- Drive service quality and customer satisfaction standards
- Support outlet managers in achieving operational KPIs
- Identify process improvements to enhance productivity and efficiency
Procurement & Inventory Management (HQ Level)
- Assist in procurement of raw materials and operational supplies
- Coordinate warehousing, stock control, and replenishment planning
- Monitor inventory levels to ensure cost efficiency and operational readiness
Projects & Business Initiatives
- Support new outlet setup and operational improvement projects
- Undertake ad-hoc assignments as part of management development exposure
Requirements
- Diploma or Bachelor's degree in Business, Operations, Supply Chain, or related field
- Experience in the laundry industry is an advantage
- Organized, meticulous, and able to manage multiple priorities
- Positive mindset, self-driven, and hands-on
- Strong communication and coordination skills
- Bilingual ability (English and Mandarin) is an advantage
HQ Location : 120 Robinson Road, #15-01 Justco, Singapore 068906
