About WPP Production
We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
About WPP
WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Our client is one of the world's most recognised brands, a global technology company who consistently delivers innovation combined with beautiful design. The
Operations Lead is responsible for bringing operational excellence to the region (GEO).
The Operations Lead will support the Business Director (BD) along with WPP Production Senior Leadership to deliver world-class marketing communications through knowledge, strategy, and exceptional planning. They will be a master of communication and logistics with both a forensic eye for detail and an understanding of the bigger picture.
KEY MEASURES OF SUCCESS
- Continuous Delivery: Continuous delivery of all GEO projects, striving for excellence at every step.
- Operational Excellence: Ensure operational excellence is maintained at all times.
- Client Partnership: Develop and own a strong strategic partnership with our client teams.
- Multi-Location Leadership: Effective team leadership across multiple locations.
- Global Implementation: Implement global initiatives and deliver against the business and client needs.
- Influence & Impact: Ability to change and influence, ensuring GEO is leading the way on the global stage.
Key Responsibilities
Process and Operations
- Project Planning: Lead year-round planning of projects including timeline tracking, resource mapping, talent team relationships, and onboarding resources for large-scale programmes.
- Infrastructure Collaboration: Collaboration with IT Lead on tech and infrastructure requirements.
- Training & Development: Work with the wider team on training plans and development.
- Governance: Oversee security and compliance, and own and maintain the operational playbook.
- Insights & Reporting: Responsible for reporting and presenting key insights to leadership.
- Hindsight Analysis: Drive reviews and analysis of internal and client-facing hindsights, SLAs, and KPIs to ensure best practices are adopted.
- Resource Allocation: Ensure correct management of volume demand and resource allocation.
- Escalations: Serve as the key contact for internal operational escalations.
- Global Collaboration: Collaborate with operational counterparts globally to share best practices and key learnings.
- Risk Management: Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business-critical risks are identified.
Collaboration
- Matrix Reporting: Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders.
- Team Motivation: Motivate and drive the integrated team towards forward progress, action, and results.
- Conflict Navigation: Effectively and impartially navigate teams with conflicting priorities.
- Community Integration: Build a close working relationship with our Global Operations and Program Management community, ensuring that we adopt consistent systems, processes, and governance that can service both local and global requirements.
- Leadership Alignment: Ensure the BD and Leadership team are kept informed on all matters relating to Operations.
Leadership
- Best Practices: Ensure operational frameworks and best practices are embedded across the account.
- Culture Champion: Champion the WPP Production culture; serve as a guardian of our values.
- Lead by Example: Lead by example, demonstrating both professionalism and passion.
- Solution-Oriented: Take ownership and find solutions.
- Inclusion: Cultivate fresh-thinking, collaboration, respect, and inclusivity.
Strategy and Financials
- Model Innovation: Work with the Business Director and function leads to build out a future-facing production model that delivers on the client's evolving needs.
- Financial Targets: Partner with the Business Director and Commercial leads to deliver revenue and agreed contribution and profitability targets.
- Special Projects: Lead special projects, using data and insight to build out business scenarios and recommendations.
- Delivery: Work closely with the leadership team to flawlessly deliver work that meets the client's business needs.
- Financial Acumen: Demonstrate solid commercial knowledge and financial acumen.
- Governance: Implement operational governance and best practice across the business.
- Business Reviews: Contribute to regular business reviews to Director level (and above).
Requirements
- Experience: Proven experience within a global production environment and/or a creative agency environment.
- Execution Focus: An appreciation for how great work gets done and a commitment to ensuring flawless execution.
- Time Management: Ability to prioritise and work effectively within tight time frames.
- Stakeholder Management: Strong management, collaboration, and communication skills; effectively prioritise and actively manage internal and client stakeholders.
- Commercial Mindset: Commercially focused with a passion for delivering and exceeding results.
- Continuous Improvement: Constant focus on continuous improvement and experience managing the rollout of new tools and systems.
- Virtual Teams: Demonstrated experience of successfully working within a virtual team environment.
- Strategic Planning: Experience with complex decision and planning processes.
Why work here:
At WPP Production, you'll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You'll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP's unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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