Operations Key Account Manager - ACM

Key Responsibilities:
. Engage, front and support customers in business/process issues and queries for pre-sales, existing and post-sales accounts to ensure customer requirements can be met within scope of Schenker's capacity
. Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer
. Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes
. Responsible for regional performance management and monitor each country's KPIs and ensure that they consistently perform within the target
. Responsible for leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth
. Responsible for contingency planning, risk mitigation process and change management in coordination and collaboration with respective internal subject matter experts in this area
. Proactively identify cost savings and process initiatives that would derive benefit for the customer
. Collaborate with assigned KAM to support/execute annual account strategy plans to jointly contribute in the development of the account(s)
. Support in pricing requests/queries (where applicable) to ensure timely response to customer and increase customer satisfaction
. Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions
. Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts
. Develop and/or maintain an overview of account status and report as required and facilitate sharing of know-how about key accounts/programs with the rest of the organizational units involved
. Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems