Operational Management: Oversee the day-to-day cleaning operations, ensuring smooth execution and adherence to service standards. Preferred to have cleaning room cleaning experiences
Staff Supervision & Scheduling: Manage and deploy cleaning teams efficiently, including scheduling shifts, assigning tasks, and ensuring adequate manpower for various sites.
Quality Assurance: Conduct regular site inspections to maintain high standards of cleanliness and compliance with safety regulations.
Client Management: Act as the primary point of contact for clients, addressing concerns, managing feedback, and ensuring customer satisfaction.
Inventory & Supplies: Monitor and manage cleaning equipment, chemicals, and supplies to prevent shortages and ensure operational efficiency.
Workplace Safety Compliance: Ensure that all cleaning staff adhere to workplace safety and health (WSH) regulations and company policies.
Training & Development: Organize training sessions to enhance staff skills, efficiency, and compliance with hygiene standards.
Administrative Duties: Maintain records of work schedules, client reports, and incident reports, ensuring proper documentation.
Problem-Solving & Troubleshooting: Address operational issues promptly, including staff shortages, complaints, and unexpected site challenges.
Requirements:
Education: Diploma or equivalent qualification in Business Administration, Facility Management, or a related field.
Experience: At least 2 years of experience in an operations or supervisory role, preferably in the cleaning or facility management industry.
Skills: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Problem-solving mindset with the ability to work under pressure. Good organizational skills and attention to detail. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and scheduling software.
Certifications (Preferred): WSQ certifications in Environmental Cleaning, Workplace Safety & Health (WSH), or relevant industry training.
Others: Possession of a valid Class 3 driving license is an advantage.
