We are looking for adetail-oriented Operations Executive to support our sales team.
Key Responsibilities
- Provide administrative and operational support to the Sales team, including preparing quotations, pricing proposals and cost calculations.
- Coordinate with operations teams, shipping lines, airlines, overseas agents and vendors to obtain competitive freight rates and support smooth shipment execution.
- Respond promptly to customer enquiries, rate requests and shipment-related updates while maintaining a high level of customer service.
- Prepare, submit and maintain quotations and related documentation in a timely and organised manner.
- Support the preparation of RFQs, tenders and commercial proposals for key accounts.
- Ensure sales and operational documentation is accurate and complies with company policies and procedures.
- Prepare and submit weekly and monthly sales/operations reports as required by Management.
- Maintain proper filing and records of quotations, customer correspondence and sales documentation.
- Assist the Sales team with customer follow-ups, account coordination and other business development activities.
- Perform other duties and responsibilities as assigned by Management.
Requirements
- Minimum 2 years of relevant experience in freight forwarding, logistics, sales support or a similar role.
- Good knowledge of sea freight and/or air freight operations will be an advantage.
- Strong communication and interpersonal skills, with the ability to liaise effectively with customers, suppliers and internal teams.
- Highly organised, meticulous and able to manage multiple tasks and deadlines.
- Proficient in Microsoft Office, particularly Excel, Word and Outlook.
- Able to work independently while also being a strong team player.
- Comfortable working in a fast-paced and high-pressure environment.
- Positive, proactive and customer-focused attitude.
