Job Responsibilities
- Assist the Senior Manager in overseeing and maintaining the operations systems and processes of the hospital services that would effectively enable the hospital to fulfil its goals and mission.
- Work with the Senior Manager in maintaining the operations system and processes of various services to effectively support the hospital in delivering its services. The services include but not limited to:
a) Food services
b) Laundry and linen services
c) Purchases of services
d) Claim management
- Assist in the development and maintenance of a filing system for the current as well as new services and pilot projects, participating in the setting up of work processes operations systems and procedures to effectively support the new services.
- Provide general support to the Senior Manager on all operational matters pertaining to the services under the purview of Allied Health and Operations.
- Support Senior Manager in contract management, generate monthly report to monitor the trend of expenses, performance satisfaction and ensure quality and continuous improvement.
- Keep track of the expiry and renewal of all service/maintenance contracts for Operations, including the sourcing for quotation and preparation of vendor evaluation.
- Oversee the inpatient meal processes, food quality and patients experience and attend to the feedback from ward staff, patients and patients families.
- Oversee the linen and laundry processes and ensure that:-
a) There is sufficient par level of linen for the wards.
b) The curtains are changed quarterly or as required.
- Work closely with infection control team and conduct inspection on food services and linen and laundry services.
- Assist therapists in SMF application, order mobility devices, consolidate payment and submit quarterly funding claim.
- Assist in operating the pandemic and business continuity plans in connection with the hospital-wide response plan in the event such plans need to be activated.
- Nominate as an Emergency Warden to be physically able to handle fire extinguisher and walk down the stairs. One who is calm in an emergency and stressful situation.
- Participate in quality improvement initiatives/projects.
- Keep track of the expiry and renewal dates of all licenses and accreditation submit renewal applications, assist AHOM in the co-ordination for audits and inspection.
- Undertake other duties relevant to the role, including tasks related to service expansion, the introduction of new services, or the development of new projects, as assigned.
Requirements:
- A recognized general degree or equivalent qualification.
- Minimum 3 years of relevant work experience.
- Knowledge of healthcare operations and service delivery processes.
- Ability to demonstrate initiative and work effectively within a multidisciplinary hospital team.
- Good communication and interpersonal skills, with the ability to engage professionally with internal and external stakeholders.
- Adequate IT proficiency to support work in an electronic medical records environment.
