OPERATIONS EXECUTIVE

DUTIES & RESPONSIBILITIES

• Strong operational knowledge within Freight Forwarding covering Air, Ocean and Crosstrade.

• This role supports day to day Ocean, Air and Road Freight operations

• Shipment planning consists of Air, LCL, FCL, Breakbulk etc.

• Haulage arrangements

• Customs clearance declaration

• Work closely with internal departments to coordinate customer's shipments

• Handling Import and Export shipments & documentation from A to Z

• Build and maintain good rapport with customers to fulfill their requirements

• Troubleshooting and attending to customer complaints/disputes.

• Troubleshooting and attending to ministry/official authority.

• Ensure all enquirers are responded to within the shortest possible time frame.

• To obtain pricing and generate complete/competitive quotation base on customer's requirements.

• Follow up with customer, overseas agents and overseas offices on the quotation/proposal and negotiate to a closure.

• Collaborate with Sales and Commercial on maintenance of customers.

• Monitor billing and ensure timely invoicing.

• Involvement in ad-hoc duties and assignments may be required from time to time.

REQUIREMENTS

• Strong customer service mindset - Ability to engage and develop a reliable and long term relationship with customer, a comprehensive view and understanding of the business and looking out for growth, opportunity and improvement.

• Highly analytical skills -Ability to review and envisage beyond the current situation to tap on opportunity for growth and improvement.

• Multitasking - Ability to set priority for deliverance of assigned tasks in the pipeline within each deadline

• Effective communication skills - Ability to deliver timely and clear information in appropriate presentation to achieve desired goals. To close up communication gaps.

• Innovative - Ability to generate and develop out-of-box and alternative source/solution

• Detailed and meticulous - To display and demonstrate precision and comprehensive think through action plan/solution and in delivering Plan the Work and Work the Plan concept.

• Risk Management - Ability to identify potential risk and mitigate the risk and avoid occurrence and in compliance with the company policy

• Singaporeans and Permanent Residents are preferred