Operations Executive

JOB DESCRIPTION:

. Coordinating and streamlining Transitional Care Facility's projects operations

. Managing day-to-day operations, including maintenance, fire safety, housekeeping, and security, to maintain a safe and comfortable environment

. Ensuring the safety, well-being, and comprehensive care of clients during their recovery process by coordinating medical services, therapies, and activities

. Creating operational workflow strategies

. Support in developing and implementation of emergency response plans for patient and staff safety during unforeseen events

. Assessing risks, incidents, and implementing proactive solutions to enhance safety and reduce occurrences

. Ensuring high-quality services aligned with healthcare regulations, licensing, and quality standards

. Keeping accurate records of patient care, facility operations, and relevant information

. Preparing for clinical, service, and financial audits to ensure compliance and quality

. Gathering and comparing feedback between management and team members to improve workflow processes

. Liaising with various departments to ensure the TCF projects run smoothly

. Attending to patients or next-of-kin, to handle inquiries or complaints when needed

. Point-of-contact for external contractors or suppliers

. Proposing and implement innovative work-related processes

. Managing and overseeing the submission of claims and invoices for accounting and audit purposes

. Assist Management in the updating of staff training records, workflows and processes

. To be part of the duty rotation system.

. Provide proactive support as and when required by any team member for delivering of required service/ assistance

. Work with the Facilities and Operations Team to ensure that all SOPs are clearly communicated and consistently adhered to by all contractors

. Any Other duties as assigned by the reporting Supervisor and/or Management

REQUIREMENTS:

. Preferably a degree in any discipline from a recognized tertiary institution

. Candidates with no degrees may be considered based on experience.

. High degree of proficiency in Microsoft Office

. Ability to work on weekends and public holidays (rotating shift system)

. An effective team player and customer service-oriented personality