Who we are
At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Business Need / Purpose of Role
Reporting to the Assistant Hub Manager, The Operations Executive will be part of the Operations Services Hub Team, been responsible for the overseeing & coordination of principal's vessel appointments (port calls) routed through the Service Centre.
Ensuring Principal & Vessel requirements are met focusing on service delivery in order to meet all stakeholder's requirements/expectations, internal/external KPIs. in line with the Standard Operating Procedures (SOP) and company policy
Duties and Responsibilities:
- Understand and comply with requirements as per Standard Operating Procedures (SOP) for service delivery of the hub
- Full utilisation of the operating (ERP) IT system and tools available and ensuring stakeholders use
- Perform daily operational requirements ensuring service delivery, in line with the SOP and KPIs/objectives/departmental strategy
- Ensure stakeholder cash management and cost optimization
- Monitor Group Email for message management for service delivery including maintenance and upkeep of emails, files and records.
- Coordinate vessel calls with local agents and stakeholders to optimise the port call without any delays or additional costs to the principle and/or company
- Monitor local agency performance and where required ensure service delivery standards - against SLA, stakeholder KPIs and requirements.
- Stakeholder engagement and relationship building
- Escalation of incidents/issues, risks/doubts, potential disruption/impact to business to any stakeholder to line manager/management and assist with any assessments related to theses
- Monitoring and compliance of KPIs, cost savings identifying and recording, and data integrity maintenance
- Ensure compliance with the principal requests, procedures and policies, working instructions and contractual requirements
- Work on call (Duty - AOH), as required and/or on a rota basis
- The post holder will carry out any other duties as and when required as requested by a line manager/management
- Adhere to all ISS processes, procedures, working instructions and policies.
- Ensure 100% compliance to all legal requirements locally and globally
- Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not
- Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work
Knowledge, Skills, and Abilities
- Prior knowledge of Maritime operations, Local law and regulations.
- Communication skills to engage terminal representatives, principal and/or vessels.
- Adept at Port and Immigration documentation
- Proficiency at basic computer skills including MS office and MS outlook.
- Must be professional in conduct and practice, and also reliable as each report are time critical.
- Creative, responsive and adaptive in a dynamic environment
Education/Experience:
- At least 1 year of working experience preferably with a background in the Maritime / Shipping Industry preferably Hub and/or Port Agency.
- At least GCE O Level with credit in English and Mathematics
- Diploma in Maritime Studies - Preferred
Why Inchcape Shipping Services
We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
