Operations Executive (F&B)

We are looking for a proactive and detail-oriented Operations Executive to support the daily operations and business development of our F&B outlets in Singapore. The successful candidate will work closely with outlet teams and the management team to maintain operational standards, improve outlet performance and support new store openings.

Key Responsibilities

. Support and monitor the daily operations of company-operated and franchise outlets.

. Conduct regular outlet visits and operational audits to ensure compliance with company SOPs, food safety requirements and service standards.

. Monitor outlet performance, including sales, food costs, labour costs, wastage, customer feedback and other operational KPIs.

. Prepare weekly and monthly operational reports for management review.

. Follow up with outlet managers on operational issues and corrective action plans.

. Assist in developing, reviewing and implementing operational SOPs, checklists and training materials.

. Coordinate staff training and ensure operational procedures are properly communicated and implemented.

. Support new outlet openings, including site preparation, equipment setup, licensing, inspections, staff training and opening readiness.

. Coordinate with landlords, contractors, suppliers, delivery platforms and other external service providers.

. Monitor inventory levels and work with the procurement and outlet teams to ensure timely replenishment and proper stock control.

. Assist in product launches, promotional campaigns and menu updates.

. Handle and follow up on customer complaints and operational incidents.

. Support franchisees in implementing brand standards and improving outlet performance.

. Ensure compliance with SFA requirements, workplace safety standards and other applicable regulations.

. Perform other operational and administrative duties assigned by management.

Requirements

. Diploma or Degree in Business Administration, Hospitality, F&B Management, Operations Management or a related discipline.

. At least 2 years of relevant experience in F&B, retail, franchise or multi-outlet operations.

. Good understanding of restaurant operations, food safety, inventory management and cost control.

. Strong coordination, problem-solving and analytical skills.

. Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.

. Able to prepare operational reports and analyse basic sales and cost data.

. Good communication and interpersonal skills.

. Proficiency in English and Mandarin is preferred, as the role requires communication with Mandarin-speaking stakeholders and review of Chinese-language operational materials.

. Able to work independently and travel between outlets in Singapore.

. Willing to work flexible hours, including occasional weekends and public holidays, when required for outlet openings or urgent operational matters.

Preferred Attributes

. Experience in franchise operations or Chinese F&B brands will be an advantage.

. Familiarity with SFA licensing and food safety requirements is preferred.

. Hands-on, responsible and able to work effectively in a fast-paced environment.

. Possesses a continuous-improvement mindset and strong attention to detail.

Employment Type

Full-time, Permanent