Operations Executive (E-commerce & Retail)

About the Company

As Intended is a Singapore-based womenswear fashion brand focused on creating thoughtful, functional pieces for the modern woman. Our designs combine comfort, movement, and versatility for everyday wear.

About the Role

We are looking for an Operations Executive to support and manage the day-to-day operations of the business.

This is a hands-on role in a small team, where you will be responsible for ensuring smooth execution across customer experience, order fulfilment, and inventory management. You will be expected to take ownership of your work, adapt to changing priorities, and step in where needed to support the business.

Key Responsibilities

Customer Support

• Handle customer enquiries via Instagram, WhatsApp, and email

• Assist customers with product and sizing enquiries

• Manage returns and exchanges (online and in-studio)

• Ensure timely and professional communication

Order Fulfilment & Inventory

• Coordinate with warehouse on order processing and stock movement

• Track and maintain inventory accuracy across all sales channels

• Support stock organisation, tagging, and allocation

• Ensure availability of products for sales and marketing needs

Systems & Tracking

• Record and monitor daily sales

• Maintain accuracy of Shopify and TikTok Shop backend

• Track and resolve order-related issues (e.g. delivery delays, missing items)

Logistics & Coordination

• Coordinate consignment processes (emails, product information, assets)

• Prepare packing lists for pop-ups, warehouse, and stock transfers

• Arrange logistics (e.g. deliveries, Lalamove, stock movement)

• Ensure all products and materials are prepared accurately and on time

General Operations Support

• Maintain organisation of stock and workspace

• Monitor packaging and operational supplies

• Support administrative and operational tasks where required

Requirements

• Diploma or Degree in any field

• 1-3 years of relevant experience preferred (fresh graduates may be considered)

• Strong organisational and multitasking skills

• Detail-oriented and careful with work

• Responsible and able to work independently

• Comfortable using basic digital tools (e.g. Google Sheets, Shopify)

Work Arrangement

• Full-time position

• Work schedule may vary based on operational needs, including occasional weekends or events

What We Look For

• Takes ownership and follows through on tasks

• Able to work in a fast-paced, hands-on environment

• Flexible and willing to support different areas of the business

Why Join Us

• Exposure to e-commerce, retail, and operations

• Opportunity to learn across different areas of the business

• Work closely with a small, dynamic team