Operations Executive

Who We Are

The Coca-Cola Company (TCCC) is the world's largest beverage company, refreshing consumers worldwide for over 135 years. Our unrivaled portfolio includes more than 500 sparkling and still brands and more than 3,800 beverage choices, with iconic brands such as Coca-Cola, Sprite, Minute Maid, Schweppes, FuzeTea, Monster, and Fanta.

With over 1,500 employees, Coca-Cola Beverages Singapore, Malaysia & Brunei is a complex and well-developed organization that produces, sells, and distributes the Coca-Cola Company products across the country. Our world-class manufacturing plant in Halal Park, Bandar Enstek in Negeri Sembilan serves as our Halal production hub for Malaysia, Singapore, and Brunei.

About The Role

Location: Tuas, Singapore

Department: Distribution & Logistics

Reports to: Warehouse Manager

As an Operations Executive, you will play a key role in ensuring efficient and timely delivery operations by optimizing route planning, managing dispatch activities, and coordinating closely with internal teams and delivery contractors. This role is critical in driving delivery efficiency, improving truck utilization, and ensuring smooth day-to-day logistics execution in a fast-paced distribution environment.

What You'll Do

• Monitor daily load dispatch to ensure accurate and timely assignment to DSD contractors
• Optimize the use of route planning systems to improve delivery efficiency and truck utilization
• Continuously refine routing, call sequences, and delivery scheduling for operational effectiveness
• Follow up on unsettled or incomplete deliveries and ensure timely resolution
• Work closely with appointed delivery contractors to ensure smooth and efficient logistics operations
• Monitor contractor performance and provide feedback, coaching, and guidance to drive improvements
• Support manpower planning and deployment of delivery resources where required
• Collaborate closely with Sales teams to align on delivery priorities and improve service levels
• Act as the key point of contact to resolve delivery-related issues and feedback from internal and external stakeholders
• Provide proactive recommendations to enhance delivery efficiency and customer satisfaction
• Track, update, and manage delivery KPIs (e.g., on-time delivery, utilization, service levels)
• Analyze operational data to identify gaps and recommend improvements
• Support reporting and dashboard updates for operational performance
• Ensure adherence to company policies, processes, and safety standards in delivery operations
• Maintain accurate records and documentation related to dispatch and delivery activities

What You Bring

• Minimum 2 years of experience in logistics, operations, or distribution
• Experience in FMCG, logistics, or customer service environment is an advantage
• Proficient in Microsoft Office (especially Excel)
• Strong coordination and communication skills, with the ability to work across teams and stakeholders
• Detail-oriented with strong problem-solving and organizational skills
• Proactive, self-motivated, and able to work in a fast-paced environment
• Customer-oriented mindset with a focus on service delivery

Our Purpose & Growth Behaviour

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We focus on five key behaviours – curious, empowered, inclusive, agile, and corporate entrepreneurship – and value how we work as much as what we achieve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.