Coordinate all aspects of air import and export shipments.
Perform vetting and cutting of Air Waybills (AWB).
Prepare export permit declarations and liaise effectively with shippers, consignees, and airlines.
Collaborate with Customer Service and Warehouse teams on operational matters to ensure seamless processes.
Conduct thorough checks and verification of compliance for Dangerous Goods (DG) and Temperature Control cargo.
Monitor console cut-off and cargo lodge times to ensure timely processing of urgent shipments.
Ensure the accurate and timely processing of all import/export documentation, including MAWB, HAWB, and cargo manifests.
Verify cargo details such as weight, slip, commercial invoice, and packing list prior to processing documents.
Handle DG cargo declarations and liaise with third parties for DG packaging in accordance with relevant regulations and checklists (DGR).
Prepare permit declarations for both import and export air shipments.
Manage the booking of air shipment space and arrange for pickup (trucking) services.
Ensure air export cargoes are lodged in a timely manner.
Coordinate with airlines to ensure the timely closing of MAWB, distribution of cargo, and acceptance by the Terminal.
Proactively send pre-alerts to customers and manage the sorting and distribution of documents, including the filing of MAWB and HAWB, to prevent administrative backlogs.
Adhere to all customer-specific Standard Operating Procedures (SOPs) and relevant standard procedures.
Requirements:
1-3 years of proven experience in Air Export / Import Operations.
Excellent written and verbal communication skills in English.
Demonstrated problem-solving abilities within air freight logistics.
Solid understanding of air freight operations, including rating, booking, and customer service.
Ability to manage tasks effectively and meet deadlines in a fast-paced, customer-centric environment.
Strong sense of ownership and proactive approach to responsibilities.
Positive interpersonal skills with the ability to build strong working relationships.
Eagerness to learn and maintain a positive, solution-oriented attitude.
Proficient computer skills, particularly in Microsoft Office Suite.
