About the role
The Operations Executive - Air Export is responsible for managing and coordinating the end-to-end air export shipment process, ensuring shipments are handled efficiently, accurately, and in accordance with customer requirements, airline procedures, and customs regulations. The role involves close coordination with customers, airlines, overseas agents, warehouse teams, customs brokers, transporters, and internal departments to ensure timely and smooth movement of air export shipments from origin to destination.
Key responsibilities
- Handle day-to-day air export shipments from booking to departure
- Receive and process shipment instructions from customers and overseas agents
- Coordinate with airlines and obtain flight schedules, space availability, and booking confirmations
- Prepare and verify export shipping documents, including commercial invoices, packing lists, Air Waybills (AWB), certificates, and other required documents
- Prepare and process Master Air Waybill (MAWB) and House Air Waybill (HAWB) documentation
- Coordinate with customs brokers and ensure timely completion of export customs clearance
- Liaise with warehouses and trucking teams for cargo collection, delivery, acceptance, and handover to airlines
- Monitor cargo cut-off times and ensure shipments are delivered to the airline within the required timelines
- Track shipment status and provide timely updates to customers and overseas agents
- Handle shipment amendments, cancellations, rollovers, and flight changes when required
About you
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
- 1-3 years of experience in freight forwarding, preferably in air export operations
- Good knowledge of air export freight forwarding operations
- Understanding of MAWB/HAWB processes and export documentation
- Familiarity with airline booking and cargo handling procedures
- Knowledge of customs clearance and export procedures
- Strong coordination and communication skills
- Good attention to detail and accuracy
- Ability to work under pressure and meet strict shipment cut-off times
- Proficiency in Microsoft Office, particularly Excel and Outlook
