Job description:
Company Overview Smartpaw (Petconnection Private Limited) is a leading Singapore-based pet technology e-commerce brand. As we scale our operations through automation and AI-powered systems, we are looking for a hands-on team member to support our warehouse fulfilment and handle escalated customer needs.
Role Summary This is a ground-floor role perfect for fresh grad who enjoys variety in their day. You will split your time between keeping our warehouse operations running smoothly - picking, packing, and fulfilling orders - and stepping in as the human touch when our AI customer support system escalates a case that needs real care and expertise.
Key Responsibilities
- Order Fulfilment: Pick, pack, and process daily orders accurately and efficiently, supporting our warehouse and fulfilment workflow.
- Warehouse Operations: Assist with stock management, receiving inventory, and ad-hoc operational tasks alongside the team.
- Escalated Customer Support: Handle cases escalated from our AI support system - including after-sales issues, warranty claims, and more complex customer enquiries that require a personal touch.
- Returns & Warranty Management: Process physical returns, conduct quality checks on returned units, and coordinate 1-to-1 exchanges for valid warranty claims.
- Feedback Loop: Spot patterns in escalated cases and share insights with the Director to improve products, manuals, and the AI support flow.
- Local Logistics (Bonus): If you hold a valid Class 3/3A driving licence, there may be opportunities to assist with urgent stock transfers , repair and local deliveries using the company vehicle.
Requirements
- Able to work daily at our HQ in Tradehub 21, Boon Lay Way
- Singapore Citizen or Permanent Resident
- Good communication skills with a patient, customer-first mindset
- Proactive attitude - comfortable rolling up your sleeves in a small, fast-moving team
- A genuine love for pets is a big plus!
- Valid Class 3/3A driving licence is advantageous but not required
Salary: $2,000 - $2,500 per month
Work Location: In person
