Looking for an Operations Support Engineer( 6 pax) who will be part of the main development team to support L2 and L3 code-level changes to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure.
Responsibilities:
- Monitor and analyse the current state of various product runtime environments (production and non-production) to ensure optimum system performance, and work out a data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
- Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or the incident committee if necessary.
- Develop operational and process guides to ensure every aspect of operations is documented and complies with audit requirements.
- Manage day-to-day operational activities, analyse statistics, write status and progress reports, and present findings to stakeholders and higher management.
- Manage the operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.
Technical Skills required
- Proven experience as an Operations Engineer or similar role in an IT setting.
- Implementing change management and incident management workflows, using ITSM tools e.g., Remedy, Zendesk, ServiceDesk, to automate workflows, is advantageous,
- Implement security and access control measures to control privileged access to the test and production environments.
- Implement full-stack monitoring (i.e., application and infrastructure) using Application Performance Management (APM) tools.
- Familiarity with cloud-native monitoring options (e.g., Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
- Identify and implement process automation to minimize downtime and human errors. Familiarity with scripting tools, e.g., Terraform, Ansible, is preferred.
- Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
- Good to have Sitecore XM Cloud Developer/ Sitecore Order Cloud Certification
