Role Summary
We are seeking a hands-on Operations Engineer to manage and support enterprise endpoint environments, with astrong focus on Microsoft Intune and modern device management. The role isresponsible for ensuring secure, reliable, and efficient endpoint operationsacross corporate devices while supporting users and business functions.
Key Responsibilities
Endpoint & Device Management
- Administer and manage endpoints using Microsoft Intune and Microsoft Endpoint Manager
- Manage device lifecycle including provisioning, configuration, patching, compliance enforcement, and decommissioning
- Implement and maintain device configuration profiles, security baselines, and compliance policies
- Support Windows, macOS, iOS, and Android enterprise environments
Operations & Support
- Provide Level 2/3 operational support for endpoint and mobility issues
- Monitor endpoint health, performance, and security posture
- Troubleshoot device enrollment, policy conflicts, patch failures, and application deployment issues
- Support software packaging, deployment, and updates across managed devices
- Work closely with Service Desk to resolve escalated endpoint incidents
Security & Compliance
- Enforce endpoint security policies including encryption, conditional access, and device compliance
- Support audit and governance requirements related to endpoint management
- Collaborate with cybersecurity teams on vulnerability remediation and incident response
Automation & ContinuousImprovement
- Develop scripts and automation to improve operational efficiency
- Maintain documentation, SOPs, and knowledge base articles
- Recommend improvements to endpoint architecture and device management processes
Requirements
- Hands-on experience with Microsoft Intune and modern endpoint management
- Strong knowledge of Windows device management and Active Directory / Azure AD
- Experience with Group Policy, device imaging, and patch management
- Familiarity with endpoint security controls and compliance enforcement
- Experience supporting enterprise mobility (MDM/MAM)
- Experience with Microsoft Entra ID (Azure AD), Autopilot, and conditional access
- Scripting skills (PowerShell preferred)
- Knowledge of endpoint security tools (Defender, EDR solutions)
- ITIL environment experience
- You will be required to be on be on shift.
Qualifications & Experience
- Diploma or Degree in IT, Computer Science, or related field
- At least 2 years of experience in IT operations, endpoint management, or EUC engineering
- Experience supporting enterprise-scale environments
- Strong troubleshooting and problem-solving skills
- Ability to manage incidents under SLA-driven environments
- Good stakeholder communication skills
- Detail-oriented with strong operational discipline
- Good to have certifications with Microsoft Endpoint Administrator Associate, ITIL Foundation
