Operations Director

Key Responsibilities

. Lead daily operations for deployment across multiple sites

. Oversee installation, commissioning, and maintenance of automation systems

. Ensure timely delivery of projects in line with client requirements

. Manage field service engineers and technicians

. Develop preventive maintenance schedules and service SOPs

. Ensure SLA compliance and minimize downtime of deployed robots

. Lead and manage operations, service, and support teams

. Plan manpower allocation based on project and maintenance needs

. Drive performance management and team development

. Identify inefficiencies and implement process improvements

. Monitor operational costs, including manpower and logistics

. Optimize resource utilization and vendor management

. Act as key point of contact for operational matters with clients

. Ensure high customer satisfaction and service quality

. Handle escalations and resolve operational issues.

. Work closely with Engineering, Product, and Sales teams

. Provide feedback on product performance and improvements

Requirements

. Bachelor's degree in engineering, Operations Management, or related field

. Minimum 8-12 years of operations experience, preferably in automation, or engineering services

. Strong experience in field service operations / technical deployment

. Proven leadership experience managing large operational teams

. Knowledge of IoT, or automation solutions is an advantage

. Strong problem-solving, communication, and stakeholder management skills

. Experience in autonomous systems / logistics automation

. Familiar with service contracts, SLA management, and maintenance operations

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [Confidential Information]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 69509727

http://www.peopleprofilers.com

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Consultant in charge: Kwan Jing Han, Jeremy

EA Licence Number: 02C4944

Registration Number: R1329791

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