Operations Coordinator

Brief Summary

Join our dynamic team as a Supply Chain Coordinator, where you will be the vital link connecting customers and suppliers, ensuring seamless operations and exceptional service delivery.

Responsibilities

• Serve as the primary point of contact for customers, carriers, suppliers, and other stakeholders in daily operations. Process customer orders, managing related documentation and transportation bookings according to specified routing and service levels. Monitor transport execution to ensure all stakeholders adhere to established standards and instructions. Handle customer requests and manage supply chain disruptions, promptly informing supervisors and relevant parties of emerging issues. Ensure timely and accurate tracking event updates from suppliers and carriers, following up on missing events and investigating discrepancies. Contribute to the preparation of reports, monthly reviews, and quarterly business assessments by providing valuable input and performance analysis. Support the onboarding of new suppliers to ensure compliance with global orders, event protocols, and standard operating procedures. Uphold compliance with all relevant SOPs, Work Instructions, and job-specific processes, aiding in the implementation of necessary changes.

Requirements

• Qualification in Logistics, Transportation, Supply Chain Management, or a related field, or equivalent work experience. Minimum of 1 year of relevant working experience. Proficient in computer skills, particularly with Microsoft Office applications. General understanding of supply chain management concepts and logistics processes. Ability to thrive under pressure in a fast-paced environment. Proven track record as a team player, demonstrating dependability and effective time management skills. Strong customer service orientation. Willingness to occasionally adjust work schedules outside of standard business hours for urgent shipping needs.