Operations Coordinator (Weekend Shift)

Food Manufacturing Operations

Working Schedule

5-day rotating roster including:

• weekends
• public holidays (rotational)

Replacement off-days provided.

About the Role

We are a growing food manufacturing company operating 7 days a week. We are looking for a reliable and hands-on Operations Coordinator to support our weekend operations and ensure smooth communication between customers, drivers, and production staff.

This role is ideal for someone who is calm under pressure, operationally minded, and comfortable coordinating last-minute requests in a fast-paced manufacturing environment.

Key Responsibilities

Operations Coordination

• Coordinate with production workers and drivers for urgent or last-minute delivery and production requests
• Monitor weekend operational activities and escalate issues when necessary
• Ensure smooth communication between departments during weekend operations
• Support manpower coordination and attendance reporting where required

Customer Communication

• Respond to customer enquiries via phone, WhatsApp, or email during weekends and public holidays
• Provide updates on delivery timing, stock availability, and urgent operational matters
• Handle customer issues professionally and escalate major concerns to management

Delivery & Logistics Support

• Liaise with drivers regarding delivery schedules, route changes, and urgent requests
• Coordinate with warehouse and production teams to ensure orders are fulfilled accurately
• Assist with issuing delivery documents and operational updates where required

Administrative Support

• Update operational records and reports
• Maintain proper documentation of weekend activities and incidents
• Ensure smooth handover to weekday office/admin team

Requirements

• Prior experience in operations coordination, logistics, manufacturing, warehouse, or customer service preferred
• Able to communicate confidently with customers and operations staff
• Comfortable working weekends and public holidays on a roster basis
• Able to multitask and respond quickly to operational issues
• Familiar with WhatsApp, Microsoft Office, and basic reporting
• Experience in food manufacturing or logistics is an advantage

Preferred Traits

• Responsible and dependable
• Good problem-solving skills
• Calm under pressure
• Team player with strong communication skills
• Operational mindset rather than purely office/admin mindset